EUROEAT

NEWS

Focus on the best customer experience in our Moomin Tmall shop is paying off!!

Euroeat Moomin Tmall Flagship shop just got rated with the top 5 stars!

Our Moomin Tmall shop has 8 categories (toys, kitchenware, etc), all of them have to perform on the highest level to get the top rating. The rating is conducted by Tmall by evaluating:

  • Consumer comments in the comments area
  • A random check of the quality of products by making orders for checking the quality
  • Time to delivery
  • Responsiveness of consumer service, notification time
  • Product return experience
  • How to settle an argument with a customer
  • Customised service capability, like can you write a note to recipients
  • Impact to Moomin brand, how many visitors visited, searched Moomin

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