Euroeat Moomin Tmall Flagship shop just got rated with the top 5 stars!
Our Moomin Tmall shop has 8 categories (toys, kitchenware, etc), all of them have to perform on the highest level to get the top rating. The rating is conducted by Tmall by evaluating:
- Consumer comments in the comments area
- A random check of the quality of products by making orders for checking the quality
- Time to delivery
- Responsiveness of consumer service, notification time
- Product return experience
- How to settle an argument with a customer
- Customised service capability, like can you write a note to recipients
- Impact to Moomin brand, how many visitors visited, searched Moomin
